ISO/IEC 20000-1:2011 - A Pocket Guide (english version)
Publisher: Van Haren Publishing
ISBN: 9789087536824
NUR: 982
Format: hardcopy
Other formats: PDF
Publication Date: 20/02/2012
Authors: Mart Rovers
Book Language: English
ISBN: 9789087536824
NUR: 982
Format: hardcopy
Other formats: PDF
Publication Date: 20/02/2012
Authors: Mart Rovers
Book Language: English
Price: € 15,95
This Pocket Guide provides a concise explanation of the nature, content and aim of ISO 20000. It brings ISO 20000 within reach of a vast international audience by providing the key elements of this important standard in a short, easy to read Pocket Guide:
it promote the awareness and the acceptability of ISO 20000 as a valid standard for IT Services organisations;
it supports ISO 20000 training and certification;
it is a quick reference to the core content of ISO 20000, for practitioners.
‘ISO 20000: A Pocket Guide’ is ideal for a broad range of practitioners, trainers and students, who work in IT as well as in other environments, ranging from experienced experts in (IT) service organisations, to those who are looking for a suitable approach to quality improvement issues.
| Categories | |
| Categories | IT Service Management |
| Digital | |
| Format | hardcopy |
| Language | |
| Language | english |
| Publish_Year | |
| Publish Year | 2012 |
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