The Van Haren Publishing Bestselling Handbook on ITILŪ!

The ITIL V3 approach is covered with all the ITIL Lifecycles. It has split out all the processes and descrbes them in detail, this means that it is easy for all readers to access and grasp the process concepts that are so pivotal to many service management day-to-day operations. Suitable perfectly to those who are familiar with the Version 2 process approach and plan to ITIL V3 upgrade.

A systematic approach to the provision of IT services - based on ITIL V3 global best practices Includes official licensed diagrams
The separate handling of the ITIL Service Lifecycle and the ITIL processes and functions enables a better understanding of the core values of ITIL version 3
Succinct guide to the complete ITIL V3 Lifecycle process
Available in many languages
Endorsed by APMG - the Official Exam Accreditor of OGC
Contents

Part 1: The ITIL Service Lifecycle

Lifecycle Phase: Service Strategy
Lifecycle Phase: Service Design
Lifecycle Phase: Service Transition
Lifecycle Phase: Service Operation
Lifecycle Phase: Continual Service Improvement
Part 2: Functions and Processes

Introduction to Functions and Processes
Functions and Processes in Service Strategy
Functions and Processes in Service Design
Functions and Processes in Service Transition
Functions and Processes in Service Operation
Functions and Processes in Continual Service Improvement