Capacity Management is described in most key ITSM frameworks: ITIL, ISO 20000 Microsoft Operations Framework (MOF) and the Application Service Library (ASL) all note the importance of Capacity Management.
This major title meets the need for an in-depth practical guide to this critical process. Written and reviewed by some of the world’s most respected experts in this field it shows how Capacity Management best practice can support provision of a consistent, acceptable service level at a known and controlled cost. Practical advice covers the essential control of two balances: Supply versus demand and resources versus cost.
Aligns with ISO/IEC 2000 and ITIL
ISO/IEC lists a set of required capacity management deliverables, ITIL outlines what should be done in capacity management, this book starts to describe how to do it.
Covers details of what capacity management is all about:
What is capacity management
Why do it – benefits and cost-benefit analysis
How to do it – data-flows and activities
Who does it – roles and perspectives
Implementation, maintenance, improvement, tools
Provides comprehensive templates and checklists:
Objectives, interfaces and data-flows, sub-practices and activities, metrics, application sizing parameters, data for modelling, deliverables, reports, CMMI levels, KPIs, risk matrix, sample capacity plan.