ITIL (IT Infrastructure Library) provides a framework of Best Practice guidance for IT Service Management and since its creation, ITIL has grown to become the most widely accepted approach to IT Service Management in the world. This pocket guide has been designed as an introductory overview for anyo ... (read more)

 

Do you have a clear picture of the interfaces and relationships between change, release and project management? Even after analyzing what ITIL and PRINCE2 - market-leader frameworks in the process domain - suggest? In this article, Christian Cantù and Maxime Sottini draw a picture of the potential ... (read more)

 

This vision paper proposes that business and IT professionals must re-focus on building business cases to address strategic gaps in overall IT service delivery improvement. We need a financial model that addresses true service lifecycle costs and benefits, to break through the traditional IT silos o ... (read more)

 

As IT services are becoming commodities, IT must change the way it views its relationship with business units and end users. A critical step in this journey is the creation of a service catalog which defines and manages the relationship between IT and the business it serves. The authors, Bill Fine a ... (read more)

 

Every enterprise needs to tailor the use of standards and practices to suit its individual equirements. All three standards/practices covered in this guide can play a very useful part, CobiT and ISO/IEC 27002 helping to define what should be done and ITIL providing the how for service management as ... (read more)

 

This publication explains how both ITIL V3 and ASL define and address the Applications domain and provide the reader with an insight into how the frameworks can best be applied. Living Apart Together could qualify the relationship between ITIL V3 and ASL. They both have many common interests and fre ... (read more)

 

ITIL describes a process framework for IT service management, but does not provide the detailed process design needed for organizationally embedding and automating the IT processes described. Jeroen Bronkhorst, Jeroen Wiebolt and Ruud Ligtenberg present a number of principles that serve as the prem ... (read more)

 

This paper discusses the role and importance to the business of effective Information Security Management (ISM), how it is supported by an extensive family of global standards and the way these harmonize with ITIL. The intended readership is business and IT managers familiar with or interested in I ... (read more)

 

In this white paper Shirley Lacy, an IT Service Management industry recognised leader and co-author of ITIL V3 Service Transition, addresses issues and concerns by answering some key questions regarding using ITIL in a recession. (read more)

 

The IT Infrastructure Library (ITIL) is implemented in companies worldwide – but not without its challenges. In this E-Guide, brought to you by SearchDataCenter.com and BMC, you will discover expert strategies essential for a successful ITIL implementation. Gain insight into the unique features asso ... (read more)