To understand this critical element of IT success, it is necessary to fully comprehend the nature and purpose of a Service Catalog. To begin this discussion, lets examine what a Service Catalog is not. It is a common misunderstanding that the Service Catalog is no more and no less than a marketing b ... (read more)

 

The IT Balanced Scorecard is an instrument that can be leveraged to measure and manage IT performance and to enable alignment between the business and IT. you can get the key frameworks for IT Management in this title: http://www.vanharen.net/product_info.php?products_id=214 (read more)

 

Making large-organisation best practices fit in Small Business takes us into an Alice-in-Wonderland world where nothing is quite the same. What loomed large has vanished and what was trivial is suddenly enormous. In Timothy Leary fashion [you kids look him up on Google] we can learn much about our ... (read more)

 

The first Information Security Management models emerged in the United Kingdom in the 1990s, and the first security standard, the BS779, was introduced in 1995. The development of Information Security Management Systems quickly spread. In 2002, the ISO17799 (replacing the BS7799-1) appeared, and in ... (read more)

 

The IT Service Capability Maturity Model (IT Service CMM) is a maturity model aimed at organizations that provide IT services. Its purpose is twofold: to assess the current maturity of IT service providers and to provide direction for improvement of the organization’s IT service processes. you ... (read more)

 

The trend is irreversible: organizations are continuously becoming more dependent on information technology. More and more business processes are becoming controlled using computers and modernization projects are very often focused on IT. Add to this the increasing complexity of IT and it becomes cl ... (read more)

 

This information management framework consists of three domains through which information problems can be considered: activity or ‘business’, information and communication, and technology. There are also three layers: strategy, structure and operations. They enable a more fi ne-tuned positioning ... (read more)

 

This White Paper integrates and expands work that has previously been done within Quint, including: 1. “The Business Value of IT” by Geerinck and Vincent 2. “Work on IT as a Business and Value Drivers” by Loader 3. “Recent developments on Information Management” by the Information Management Pr ... (read more)

 

Management of Risk (M_o_R®) is the overall process to assist in the effective control of risks. Risk can be defi ned as uncertainty of outcome, whether positive opportunity or negative threat, of actions and events. The risk has to be assessed in respect of the combination of the likelihood of som ... (read more)

 

IT Service Management (ITSM) projects have seven key enablers and critical success factors that provide the vision, direction, energy and resources to initiate, sustain and realize their promised benefits. Unfortunately, for many organizations these key enablers can also represent constraints and ... (read more)