Project management brings major changes and innovation. IT service management promises quality and the fulfillment of needs. Their interactions are not always properly addressed - often leading to issues,conflicts and risks affecting the final quality of services. Integrate them to improve it! (read more)

 

In my view, the growth engines for ITSM at large, and ITIL in particular,are its certification programs. We enjoy today elaborate certification for People and Processes. It is time to tap on the power of a Product certification. (read more)

 

This whitepaper discusses what ISO 20000 is and considers arguments for and against certification.ISO 20000 is a standard available to IT to support their best practice endeavours. It sets benchmarks to be achieved and works hand-in-hand with a practical methodology, such as the IT Infrastructure Li ... (read more)

 

ISO/IEC 20000 is the first international standard for IT service management. Worldwide adoption is increasing, and information about implementations is in progress. Alejandro Debenedet and Luis Miguel Rosa Nieto provide an overview of the standard in past, present and future and show us how to appro ... (read more)

 

On a freezing Southern midwinter solstice night in July 2007, beside a driftwood bonfire on wild Pukerua Bay beach, New Zealand, the IT Swami gazed into the future to give us his “Southern New Year” predictions for the IT Infrastructure Library. I was shivering as I wrote, so some of my notes are a ... (read more)

 

In opdracht van de ASL Foundation is een normenkader voor applicatiemanagement opgesteld, aan de hand waarvan applicatiebeheerorganisaties zich kunnen laten certifi ceren. Dit normenkader wordt nu ontwikkeld tot een NEN-norm. In dit artikel lichten Frances van Haagen, Lucille van der Hagen, Macht ... (read more)

 

ISO/IEC 20000 is the formal Standard for IT service management. you can get the key frameworks for IT Management in this title: http://www.vanharen.net/product_info.php?products_id=214 (read more)

 

ISO/IEC 20000 ist der offizielle Standard für IT Service Management. (read more)

 

Met de publicatie van ISO/IEC 20000 kunnen organisaties zich certifi ceren voor hun ITIL-implementatie. Auteur Selma Polter beschrijft in dit artikel de achtergronden en de eisen van ISO/IEC 20000. Hierbij gaat ze in op de structuur van ISO/IEC 20000, de procesbenadering, en de vereisten voor proce ... (read more)

 

ITSM_Quick_Check (read more)