To manage and control the Security Management process to meet external security requirements as found in SLAs, contracts, legislation and the company security policy. To meet internal security requiremetns to assure the continuity of IT service provision.

There is often a misunderstanding, and hence a mixed and overlapping use of terms, when it comes to programme management. Sometimes a programme is called a project. Sometimes a project is called a programme. In addition, sometimes project portfolio and programme are mistakingly used interchangeably. This article is intended to clarify the main differences and distinguish the unique aspects of proj ...

To understand this critical element of IT success, it is necessary to fully comprehend the nature and purpose of a Service Catalog. To begin this discussion, lets examine what a Service Catalog is not. It is a common misunderstanding that the Service Catalog is no more and no less than a marketing brochure for IT and as such is a ‘nice to have’ option. While the Service Catalog may be used for the ...

Run the SIP as an on-going programme. Communicate with IT Management to ensure that all processes are subject to specific SIP attention at least every two years. Ensure that the process most in need of attention, as shown by the results of process metrics, is scheduled for action in a timely manner.

To minimize the disruption of IT services by organising IT resources to resolve problems according to business needs, preventing them from recurring and recording information that will improve the way in which IT deals with problems, resulting in higher levels of availability and productivity.

PRINCE2 describes eight components which need to be present for a successful project:

• Business Case – The justification for the project
• Organisation – defining the roles and responsibilities of the people involved
• Plans – defining the project’s products, how the work should be carried out, when and by whom
• Controls – how the project manager and project board ...

To ensure the best use of the appropriate IT infrastructure to meet business needs currently and in the future through a proper understanding of both business and infrastructure requirements.

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These templates are derived from the OPBOK guidance: which identifies the best practices of outsourcing professionals around the globe. They provide an invaluable resource for any outsourcing professional: users can apply rigorous disciplines to ensure internal and external requirements are fully considered and implemented at each stage of the process.

Please ...

ISO / IEC 20000 is the International Certification standard for organizations within the IT Service Management environment. It reflects the increasing desire to have a certification that moves beyond the individual employee and this title complements the EXIN and TüV SüD syllabus.

The goal of this Introduction is to provide an easy to read document that explains the nature, content an ...

Deze Management Guide verwoordt de basisprincipes van de methode en geeft tevens een uitleg over de belangrijkste aandachtspunten bij de methodisch aanpak van een project, zowel gericht op de projectmanager, als op de opdrachtgever en iedereen die deel uitmaakt van een projectteam. De principes worden toegelicht aan de hand van aansprekende praktijkvoorbeelden.

Dit boek maakt duidelij ...